“I have known X for about a year; my role was to undertake therapy to address his history of trauma. When his previous staff team felt unable to continue supporting him, professionals were understandably concerned about how he would manage the change in environment and relationships.
However, I have been amazed to hear that X is doing well. Although he continues to have some difficulty managing his feelings and requires a high level of staffing, any regression has been far less than expected. I have heard that X is accessing the community, enjoying his relationships with staff, and is functioning well.
From the meetings I have attended, it is clear that X is benefitting greatly from the consistency, energy, patience, and curiosity of the staff team — including their commitment to understanding the reasons behind his behaviours and distress. It is evident that X is liked, cared for, and emotionally held by the staff and this is having a positive impact on his wellbeing.
I am really pleased that X has such a strong, compassionate staff team around him. Caring for X is complex and not always easy, but whatever your staff are doing, it is supporting him to continue to progress and thrive.
Thank you for the care given to X. Please ensure this appreciation is passed on to the staff team as well.”
– Advanced Practitioner, Child and Adolescent Mental Health Service (CAMHS)
"Communication is excellent; I am kept updated about everything. The support for my son, who has very complex needs, has been to a very high standard.
Staff help him feel safe, engage him in the community and take part in his favourite activities.
He is very well supported and very well cared for.”
– Parent / Carer (Anonymised)
“The properties are always clean, tidy and well furnished with a homely feel. The staff are friendly and approachable and are knowledgeable and supportive of young people’s issues and needs.”
“I am updated daily and provided with daily logs. Anything of concern has been notified straight away. Telephone calls and messages are responded to promptly.”
“Staff engage very well with the young people and build positive and warm relationships. Young people are fully supported by staff.”
“Young people are encouraged to attend their reviews and meetings, and staff attend and contribute fully. They are also supported in developing independence skills for adulthood.”
“Staff actively listen to concerns and needs, making young people feel heard and valued. Any concerns raised are handled with a calm and fair approach, ensuring everyone feels respected and understood.”
– Social Work Practitioner, Pathway Team East Riding Council
"The communication from QWA has been responsive and proactive. The manager and the team demonstrate a clear understanding of the young person's needs and maintain consistent oversight. Updates are shared promptly, and there is a strong commitment to collaborative planning.”
“The manager and staff team demonstrate a strong understanding of the young person’s complex needs, including trauma history, neurodiversity, and sensory sensitivities. During periods of significant dysregulation, staff remain calm, regulated, and responsive, ensuring safety.”
“Their approach is devoted and consistent and they have the ability to manage challenging behaviours. Support is characterised by dedication, stability and a clear commitment to the young person’s wellbeing.”
“The accommodation is adapted to keep the young person safe and is suitably equipped to promote independence and dignity.”
– Advanced Social Worker Children's Disabilities, Team East Riding Council
“I am kept updated most days, and whenever I message staff to ask how X is, I always receive a message back.
The support is top-quality, thank you.
The accommodation is excellent, and I am very happy with the standard provided.
I can see that X is happy in your care. Staff clearly try their best, and I feel QWA absolutely meets X’s individual needs.
QWA also take the time to get X’s views, and the views of those important to her, and use this to inform her care and support.
I am happy so far with everything.”
– Parent/ Carer (Anonymised)
"The information given from Louise the manager is very consistent and clear and given on a daily basis. It is wonderful and refreshing to have constant and regular updates and communication from QWA."
"The care staff who are supporting our child during this crisis placement have worked tirelessly to meet her needs. It is evident that they genuinely care for her, creating a feeling of warmth. The standard of support is very high, and staff are building trusting relationships that help her feel regulated, secure, and safe."
"QWA absolutely meet her needs. They simply need to continue providing the level of safety and security our child needs to thrive."
"The care staff are amazing. They deliver care professionally, with patience, boundaries, new routines, and space for her to build trusting relationships where she can open up honestly. I am so grateful for the care and support they and Louise have provided. The care staff are an asset and have greatly helped our child through very challenging times.”
Social Worker, East Riding, Strengthening and Supporting Families Team
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